About our AI

1. What the AI actually does

When someone asks a question in the chat on your church's website, we search your church's own sermons for the parts that best match it. If your church has turned it on, we also search your church's public website pages, for practical things like service times, kids' ministry and events.

Then the AI writes a short, plain-language answer from those passages only. Each answer links to the exact moment in the sermon video and names who preached it. That's all it does.

2. How accuracy and verification work

• Only your church's sources. Answers come from your sermons and, if you opt in, your public website pages. Not the internet at large.
• Every answer shows its sources. You can click through and hear it in your pastor's own words.
• The right speaker gets credit. Every sermon is credited to the person who preached it, including guest speakers. Facts from your website are labeled as coming from the website, never put in a preacher's mouth.
• Website answers show a "checked" date, so you know how fresh the information is.
• It says when it can't find something, instead of guessing.
• We keep testing. Anyone can rate an answer with a thumbs up or down, and I read that feedback to keep improving the answers.

AI isn't perfect. It can occasionally get something wrong or miss something. That's exactly why every answer links back to the source.

3. What it is not

• Not a pastor or counselor. It can't pray with you, know your situation, or care for you the way your church can.
• Not a source of new teaching. It only reflects what your church has already taught.
• Not a general internet chatbot. It won't answer from the web, and it won't wander into news or politics.
• Not a replacement for reading Scripture, for small groups, or for being part of a church family.
• Not for emergencies. Anyone in crisis should contact a real person right away: their church, a trusted friend, or emergency services.

4. Data and privacy

The short version (full details on our privacy page):

• No cookies, no analytics, no tracking, on our site or in the chat.
• We don't save chat questions, unless someone rates an answer. Rated answers are kept for 12 months, without IP addresses.
• The AI company that writes the answers (xAI) doesn't keep the questions once the answer is written, and doesn't train its AI on what we send.
• Sermon audio is deleted once it's transcribed.
• Your church owns its sermons and transcripts. If you leave, you can take a copy with you, and we delete your library within 30 days.

5. Human involvement

This isn't a sign-up-and-hope product. I personally set up every church. Your church decides which sermons and website pages it draws from, and we can configure which topics it should steer away from and who people should be pointed to when they need a real person. I add new sermons every week, and I read the feedback people leave.

6. Our theological stance

We see this as a tool that points people back: to their pastor's teaching, and through it to Scripture. It isn't a substitute for the Holy Spirit, for prayer, for the local church, or for pastoral care. If it helps someone find a sermon, hear their pastor again, and then open their Bible or call their church, it's doing its job.

Kept Word is a Christian company. You can read our Statement of Faith.

7. Power and energy

People sometimes ask about the energy AI uses. The AI behind our chat is Grok, from xAI. At its Colossus data center in Memphis, xAI has built one of the largest battery installations in the country, and is paying for the substations and grid upgrades that serve the site. Under its agreement with the local utility, the data center must cut back its use of grid power when demand is high, and xAI says it disconnects from the grid entirely during extreme heat or cold so homes and businesses come first, running on its onsite batteries instead. (xAI, MLGW, Canary Media)

Frequently asked questions